Frequently Asked Questions
Everything you need to know about your BRAINGAIN fitness equipment and orders.
How much does shipping cost within the UK?
We offer standard and express shipping options across the UK. Shipping costs are calculated at checkout based on the weight of your equipment, with free delivery available on selected high-value items.
What is your return policy for gym equipment?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in a resalable condition. Please note that customers are responsible for return shipping costs for heavy items like dumbbells and weight benches.
Do you offer assembly services for large equipment?
Our equipment is designed for easy home assembly with included tools and instructions. While we do not provide direct assembly services, our customer support team is available to guide you through the process via video call or email.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Klarna and Clearpay to help you spread the cost of your home gym.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Is there a warranty on BRAINGAIN products?
Yes, all BRAINGAIN UK products come with a standard 12-month warranty covering manufacturing defects. This ensures your investment in your fitness journey is protected.